1. Introduction

Welcome to the Country Door website (the “Site”). This Site is owned and operated by Country Door LLC (“Country Door”, “we”, “us” and “our”).

These Conditions of Use (“Conditions”) govern your access to and use of our Site and is a legal agreement between you and Country Door. Please read these Conditions carefully before using our Site. By using our Site, you agree to be bound by these Conditions. If you do not agree, you should not access or use our Site.

We may revise and update these Conditions at any time. Your continued usage of our Site will mean you accept those changes.

You must be over the age of 18 to use our Site. If you are under 18 and wish to use our Site, you must have a parent or legal guardian supervise you and agree to these Conditions on your behalf.

2. Use of Our Site

You agree to use our Site legally, not to use it for any illegal purpose, and in a way that does not infringe on anyone else’s rights or restrict/inhibit anyone else from using and enjoying our Site.

You agree not to:

We reserve the right to terminate your usage or refuse service if you violate any of the above restrictions or these Conditions.

3. Your Account and Security

You may need to register for an account to access certain features or services we offer on our Site.

When registering, you agree to provide current, complete, and accurate information about yourself. You are responsible for protecting the confidentiality of your username/password and agree not to disclose it to any third party. You accept responsibility for all activities that occur under your account. Please notify us immediately if your account information appears to be compromised.

If we suspect you have violated these Conditions, we reserve the right to immediately suspend or terminate your account. We also reserve the right to refuse current/future service to you.

4. User Content

We may allow users to post content on our Site like comments, reviews, photos, videos, etc (“User Content”). User Content is publicly viewable content you voluntarily post and does not include your account/profile information.

You retain ownership over your User Content but grant us a perpetual, royalty-free license to use it in connection with operating/promoting our Site. We reserve the right to delete or edit User Content at any time for any reason without prior notification to you.

You agree that User Content will not:

We do not guarantee the accuracy or integrity of any User Content. We do not endorse or guarantee User Content and users post/use it at their own risk. Users are solely responsible for assessing and verifying the identity/legitimacy of others they interact with based on User Content.

5. Purchases and Billing

You may choose to purchase products or services from our Site which may require you to provide billing information like your name, payment card number, billing address etc (“Billing Information”).

By submitting Billing Information, you represent you are an authorized card holder and permission to use that payment method. You authorize us to charge you for any products, services, or promotional offers you purchase from us.

Prices for our products/services may change at any time. We reserve the right to refuse or cancel any orders in our sole discretion. Once your order is processed/shipped, it cannot be changed or cancelled.

Unless otherwise stated, all dollar amounts will be in U.S. dollars. You are responsible for any duty, customs fees or other charges associated with international shipping. If payment fails or is declined, we reserve the right to cancel your order. You will be responsible for any non-sufficient fund fees or chargeback fees incurred from your bank/payment processor.

6. Shipping/Delivery

When purchasing a physical product, you will have the option to choose shipping speed (standard or express). We will make reasonable efforts to process your order and ship out your product quickly but cannot guarantee any exact ship out or delivery times. We are not liable for any shipping delays caused by unforeseen or external circumstances outside of our control.

Risk and title of products pass to you once shipped out from our fulfillment center. You are waiving any claims against us regarding damage/loss arising during transit and must take those up directly with the shipping carrier.

Prior to our delivery partner attempting final delivery, you can request order cancellation but will be responsible for return shipping costs. For undeliverable packages returned back to us, we will hold the order for 30 days before processing an order cancellation/refund due to being unclaimed.

7. Returns/Refunds

If you are dissatisfied with your purchase, you may be eligible for a refund, replacement or exchange. You must contact us within 30 days of receiving your order to start the return/refund process.

Return shipping costs will be paid at your expense unless the return is due to our error (like shipping incorrect/defective item). Refunds generally process back to your original payment method within 5-7 business days from us receiving and approving your return.

Certain products like custom-made items, perishables, personal care, etc. will not be eligible for returns/refunds due to health/hygiene reasons – please check individual product pages for specifics.

Sale items must be in original condition with tags/labels still attached to be eligible for a return/refund. We reserve the right to refuse returns/exchanges that do not meet our return criteria and such items will be sent back at your expense.

8. Digital Subscriptions

We may offer both free and paid subscriptions to access special content, tools, apps or services related to our Site. Subscriptions automatically renew by default unless canceled.

You authorize us to charge your payment method on file continuously until cancellation. To avoid renewal charges, you must cancel at least 24 hours before the renewal date. Canceling means you lose access at the end of your current billing cycle – there are no refunds for partial subscription periods used.

With some subscriptions, we may offer introductory trial periods, discounted promotional rates or free service periods which will clearly be specified during sign up. You will not be eligible for any trial access again after an initial sign up to that offer.

9. Termination

These Conditions remain effective until terminated. You may terminate by discontinuing use of our Site at any time.

We reserve the right terminate your usage or refuse service if (a) you breach these Conditions (b) we can no longer provide service due to external business/technical reasons or (c) we elect to wind-down the Site.

Certain conditions may survive termination such as restrictions on use of content, indemnity obligations, warranties, and limitations of liability.

10. Indemnification

You agree to defend and fully indemnify us, our affiliates, vendors, and agents (collectively “Indemnified Parties”) from any liability, damages, losses, costs, or expenses (including legal fees) suffered in connection with any third-party demand or claim arising out of or relating to (a) your use of our Site (b) your User Content (c) your violation of these Conditions or (d) your violation of any third party rights.

11. Disclaimers and Limitation of Liability

Our Site and its Content are provided on an ‘AS IS’ and ‘AS AVAILABLE’ basis without warranties of any kind including that it will be:

To the fullest extent permitted by law, we expressly disclaim all implied warranties including merchantability, title, non-infringement and fitness for purpose regarding our Site, Content or User Content. No advice given by us or our representatives shall create any warranty either.

We will not be liable for any loss of profits, revenue, business, data or indirect, consequential, special, punitive or incidental damages arising out of or relating to these Conditions or your use/inability to use our Site or Content.

To the maximum extent permitted by law, our total cumulative liability arising out of your usage shall not exceed the greater of (a) the total amount paid by you to access our Site over the previous one month period or (b) $100.

12. Privacy Policy

We care about protecting your personal information. Please refer to our Privacy Policy [INSERT LINK] which explains how we collect, use, share and protect personal details. By using our Site, you consent to data handling as covered in our Privacy Policy.

13. Governing Law

These Conditions shall be governed by the laws of the United States and the State of Ohio without regard to conflict of laws principles. You agree to submit to the personal jurisdiction of courts located in Cuyahoga County, Ohio for resolving any disputes arising under these Conditions.

14. Modifications

We reserve the right to modify these Conditions by posting updated versions on our Site with the “Last Updated” date above reflecting the effective date. Please check back frequently for updates. Your continued usage after any posting will mean acceptance of those modifications.

15. Severability

If any provision of these Conditions is found illegal or unenforceable, it shall be severed while leaving the remainder in full force and effect.

16. Waiver

Any failure by us to exercise rights under these Conditions does not constitute a waiver or forfeiture of those rights. Any waiver must be expressly granted in writing signed by an authorized representative to be legally binding.

17. Entire Agreement

These Conditions constitute the entire agreement between you and Country Door governing use of our Site. It shall supersede any prior proposals, agreements or other communication between you and us on this subject matter.